哈林讲座探讨人工智能与公共安全的交叉点-新东方前途出国

　　Hallene Lecture explores intersection of artificial intelligence and public safety

　　哈林讲座探讨人工智能与公共安全的交叉点

　　Nov 1, 2019, 08:05 AM

　　2019年11月1日上午8:05

　　“Design, AI, and public safety are not three separate entities. They are all one.”

　　“设计、人工智能和公共安全不是三个独立的实体。他们都是一体的。”； 在线咨询

　　That’s how Mahesh Saptharishi set the tone for the Fall 2019 Hallene Lecture, hosted by The Hoeft Technology & Management (T&M) Program. Saptharishi is senior vice president and chief technology officer at Motorola Solutions, which has served as a T&M corporate affiliate since 2003. Saptharishi was joined by Motorola Solutions’ Head of AI & Analytics Jehan Wickramasuriya and Director of User Experience Design & Research Lexie Spiro for the lecture, which centered around high-velocity assisted intelligence. Saptharishi offered a public safety perspective on why a new framework for design thinking is necessary to transform recent advances in artificial intelligence into powerful tools to assist those charged with our safety.

　　这就是Mahesh Saptharishi为Hoeft技术与管理（T&M）计划主办的2019年秋季Hallene讲座定下基调的方式。萨普塔里希是摩托罗拉解决方案公司（Motorola Solutions）的高级副总裁兼首 席技术官，该公司自2003年以来一直是T&M公司的附属公司。Saptharishi是由摩托罗拉解决方案的AI和Analytics的负责人Jhan-WikRaSururiya和用户体验设计和研究的LesiesSp螺O主任讲座，围绕着高速辅助智能。萨普塔里希提供了一个公共安全视角，解释了为什么需要一个新的设计思维框架，将人工智能的最新进展转化为强大的工具，帮助那些负责我们安全的人。

　　“Our focus with AI is how we can make the tasks of public safety officers faster and more

　　“我们对人工智能的关注点是如何使公共安全官员的任务更快、更多

　　effective,” Saptharishi said. “That interaction with a human user is something we want to optimize. That makes design extremely important.”

　　“有效，”萨普塔里希说。“我们希望优化与人类用户的交互。这使得设计变得极其重要； 在线咨询

　　When police officers stop a driver for a traffic violation, they’re trained to think about it as a very dangerous, tense situation. The cognitive state of the person in the car is very different from the cognitive state of the police officer. That situation, Saptharishi says, needs to be carefully considered when designing solutions. Companies like Motorola Solutions must keep these particular users in mind, making sure to solve very specific problems.

　　当警察因交通违规而拦下司机时，他们会被训练成把这看作一种非常危险、紧张的情况。车上人的认知状态与警察的认知状态有很大不同。萨普塔里希说，在设计解决方案时需要仔细考虑这种情况。像摩托罗拉解决方案这样的公司必须记住这些特定的用户，确保解决非常具体的问题。

　　“There’s a cognitive state of the user we need to be aware of when thinking about public safety applications,” Saptharishi said. “It’s a state of mind where people are under great stress. They have a job to do, maybe save a life. Innovation is desperately needed in the world of public safety.”

　　“在考虑公共安全应用程序时，我们需要注意用户的认知状态，”Saptharishi说。“这是一种人们承受巨大压力的心理状态。他们有工作要做，也许可以救命。公共安全领域迫切需要创新。”；

　　“As a human, our core value is thinking in ways machines cannot,” Wickramasuriya added. “We’re not building AI to find a needle in a haystack; we’re using it to clear the hay so the human can find the needle.” 在线咨询

　　“作为一个人，我们的核心价值是以机器无法做到的方式思考，”Wickramasuriya补充道。“我们建造人工智能并不是为了在大海捞针；我们是用它来清理干草，这样人类才能找到针。”；

　　In the eyes of Motorola Solutions, public safety is an end-to-end workflow. First responders prepare for what might happen in the future, detect what is happening at that moment, respond to the problem, and then resolve the situation. AI does not sit on top of the workflow as an all-knowing being directing all the work, said Wickramasuriya. The magic lies in the user experience, the inclusive aspect. AI should be inserted into specific parts of the workflow to help with meaningful tasks as the user needs them. Ultimately that operational success comes down to efficient, effective design.

　　在摩托罗拉解决方案公司看来，公共安全是一个端到端的工作流程。第一反应者为将来可能发生的事情做准备，检测出当时正在发生的事情，对问题做出反应，然后解决问题。Wickramasuriya说，人工智能并不是作为一个无所不知的人来指导所有的工作。神奇之处在于用户体验和包容性。人工智能应该插入到工作流的特定部分，以帮助用户根据需要执行有意义的任务。最终，运营的成功取决于高效、有效的设计。

　　“We can do amazing, incredible things with AI, but we need to avoid bad design,” Spiro said. “AI needs to be intuitively designed, so it’s clearly communicated how the user is supposed to interact and what responsibility the user assumes.”

　　斯皮罗说：“我们可以用人工智能做令人惊奇、不可思议的事情，但我们需要避免糟糕的设计。“人工智能需要直观地设计，因此它清楚地传达了用户应该如何交互，以及用户承担什么责任。”；

　　Spiro illustrated this concept through four factors: trust, context, feedback, and adaptation. It’s critical, he said, to design experiences that build trust, not detract from it. Dispatchers who have been performing their job for many years need to have the trust to embrace this added technology, not resist it.

　　Spiro通过四个因素来说明这个概念：信任、背景、反馈和适应。他说，至关重要的是，要设计能够建立信任的体验，而不是削弱信任。多年来一直在执行任务的调度员需要有信心接受这项新技术，而不是抵制它。 在线咨询

　　Context means tethering AI capabilities to certain portions of the workflow, ensuring that the power of AI is being used for its intended purpose. Feedback and adaptation, Spiro added, go hand in hand, building the connection between the user and software. When designed and operated correctly, as the software matures, it becomes more tethered to how the human would expect to interact with it.

　　上下文意味着将人工智能能力与工作流的某些部分相关联，以确保人工智能的能力被用于其预期目的。Spiro补充道，反馈和适应是相辅相成的，在用户和软件之间建立了联系。当设计和操作正确时，随着软件的成熟，它将越来越依赖于人们期望如何与之交互。

　　“The goal of doing AI and design together is understanding that inside any workflow, there are many monotonous tasks,” Saptharishi said. “We want AI to compress all of that, eliminate redundancy, and make it easy for public safety officials to get what they need as quickly as possible in order to maximize their lifesaving capabilities.”

　　萨普塔里希说：“共同进行人工智能和设计的目标是理解在任何工作流中，都有许多单调的任务。“我们希望人工智能能够压缩所有这些，消除冗余，让公共安全官员尽快得到他们需要的东西，以最大限度地提高他们的救生能力。” 在线咨询

　　About the Hallene Lecture Series

　　关于哈琳系列讲座

　　The Hallene Lecture Series honors the memory of Alan M. Hallene (’51), former president of Montgomery Company in Moline, Illinois. He served as president of both the Alumni Association and the U of I Foundation Board of Directors. He was the recipient of two of the University’s highest honors: the Alumni Association Achievement Award and the U of I Foundation’s Presidents Award. In 2001, the John D. and Catherine T. MacArthur Foundation made a gift to The Hoeft Technology & Management Program to establish this lecture series. The gift honors Mr. Hallene, who was a member of the MacArthur Foundation Board of Directors. Mr. Hallene passed away in April 2004, and he is survived by his wife Phyllis and children Alan Jr., Carol, Janet, and James.

　　哈林讲座系列纪念艾伦M哈林（'51），蒙哥马利公司前总裁在莫林，伊利诺伊州。他曾任校友会主席和U of I基金会董事会主席。他获得了两项大学最高荣誉：校友会成就奖和U of I基金会主席奖。2001年，John D.和Catherine T.MacArthur基金会向Hoeft技术与管理项目赠送了一份礼物，以建立这一系列讲座。这份礼物是为了纪念麦克阿瑟基金会董事会成员哈琳先生。哈琳先生于2004年4月去世，他的妻子菲利斯和孩子小艾伦、卡罗尔、珍妮特和詹姆斯都在他身边。