想读教育走移民捷径？先要过这关-新东方前途出国

A：考试由12个部分组成，由视频情景及文字描述情景组成，考生需要在每一个情景结束后，根据情景，在5分钟之内回答三个开放性问题。在考试进行中，考生可以选择进行15分钟的休息。

Video-based scenario example：

考生将会看到大约1-2分钟的视频，通常为店员与客户或朋友之间谈话或者家长与老师的对话等，每一个视频会要求你扮演不同的角色，根据你所扮演的角色来回答视频结束后的问题。视频播放不能暂停或回放。

比如视频题目情景：一位顾客要求退货，店员告知顾客需要当时的购物小票才可以退货，但此时顾客无法提供小票，并表示自己急用现金来给孩子买药。

接下来有三个题目需要考生在5分钟内完成 

1. What do you tell the other employee – go ahead and give the refund or abide by store policy? Justify your answer.

2. Assume you advise the newer employee not to give the refund, but she does anyway. Do you report this to your supervisor? Why or why not?

3. If you were asked to establish a policy for a new store around refunds, what aspects would you take into consideration?

Word-based scenario example

文字描述的情景题题型比较常见，根据文字描述答题即可。跟视频描述题一样，考生需在5分钟之内完成三道题目的回答。

1. Describe a time when you had to deal with conflict and how you coped with it.

2. How might you handle a similar situation differently should it arise again?

3. What would be your strategy if you were faced with a conflict that was extremely difficult to resolve?