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more范莎-酒店与旅游运营管理 Hospitality and Tourism Operations Management
分类:专家指南2020-05-06
Hospitality and Tourism Operations Management
· 专业类型:两年制研究生文凭
· 所属学院:酒店管理学院
· 开课日期:1月、5月、9月
· 授课校区:伦敦市中心校区
· 学费信息:6,959.65/学期
更多专业信息,请点击文末阅读原文
专业概况
01
This two-year Ontario College Graduate Certificate program is designed for university and college graduates seeking a career in the tourism and hospitality sector.
The program will focus on applied knowledge in the field of hospitality operations within a global economy, encompassing the planning and management of all operations involved in hospitality businesses of varying size and complexity.
录取要求
02
A Two- or Three-Year College Diploma, or a Degree
OR
Acceptable combination of related work experience and post-secondary education as judged by the College to be equivalent to the above*
Note:
*Applicants may be required to submit a resume and cover letter that includes details of work experience.
Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:
Test of English as a Foreign Language (TOEFL) test with a minimum score of 88 for the Internet-based test (iBT), with test results within the last two years.
International English Language Testing System (IELTS) Academic test with an overall score of 6.5 with no score less than 6.0 in any of the four bands, with test results within the last two years. SDS Program Requirements.
课程列表
03
· Internship Preparation
· Global Perspective of Food & Wine
· Food Safety, Smart Serve & First Aid
· Language of Hosp. Management in Canada
· Canadian Tourism Industry
· Service Intro
· Computer Skills
· Service Excellence
· Hospitality Human Resources Management
· Accommodations Management
· Ethics in Hospitality
· North American Tourism
· Internship
· Revenue Management
· Advanced Professional Communication
· Beverages, Wines & Spirits
· Marketing for Hospitality Management
· Service Leadership
· Cost Control for Hospitality Management
· Global Leadership Strategies
· Effective Management Strategies
· Sales & Customer Relations
· Hospitality Law & Risk Management
· Attractions & Tourism
· Service Management
培养技能
04
Identify, select and utilize financial management principles, including cost accounting, management accounting, and audit practices and procedures.
Select and implement the appropriate management theory and operating practices, including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
Utilize financial operating and statistical reports to assist in intermediate and long-term decision-making.
Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
Develop a sound organizational marketing plan.
Develop and implement effective customer relations; manage guest problems with empathy and sensitivity.
Select and utilize industry-specific and generic software packages relating to operational planning and management.
Contribute effectively to the development and implementation of management procedures for the supervision of employees; identify and use appropriate organizational behaviour principles and motivational or team-building techniques to achieve desired performance.
Identify, analyze, and work within relevant government legislation and regulations bearing on the hospitality and tourism industry, including occupational health and safety legislation, employment standards and labour relations, and contract law.
Maintain service standards and address business needs in an ethical and socially responsible manner.
Develop, implement, and revise strategic operational plans for a department or business.
Conduct meetings and make formal presentations employing effective public speaking skills and techniques.
就业前景
05
Graduates of this program will find employment in a variety of disciplines from the hospitality industry including: Hotels, Resorts, Convention Centers, Restaurants, Tourism Office and Tour Companies.
Job titles for potential graduates may include Guest Service Agent, Guest Service Supervisor, Restaurant Supervisor, Reservation Supervisor, Banquet Supervisor, Front Office Supervisor, Food & Beverage Supervisor, Housekeeping Supervisor, Night Auditor, and Sales Coordinator.
范莎学院位于加拿大安大略省第四大城市伦敦市,距多伦多以及举世闻名的尼亚加拉大瀑布均为2个小时车程,周边有三个地方与美国接壤。伦敦有50万人口,华人不到一万人,90%的居民都是以英语为母语,语言环境非常适合国际学生。
范莎学院拥有六大校区,主校区占地面积44万平方米,提供本科荣誉学位,研究生文凭,专科及证书课程。下属11个学院提供超过260个专业,85个专业就业率100%,2018年平均就业率90.3%,安省学院就业率第一名。范莎学院是安大略省第一家提供带薪实习的学院,覆盖66个专业,8000+合作企业每年为学生提供2300个职位。作为加拿大第六大学院,范莎有43,000在校生,其中21,000全日制学生,国际学生占比10%,中国学生500人。
范莎学院与西安大略大学,麦克马斯特,滑铁卢,布鲁克等90多所大学签有超过600多专业的转学分协议,为学生提供灵活的学术晋升通道。
