干货 | 这么写英文email 对方想拒绝你都难
(加拿大) 侯明慧
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很多童鞋在写英文email的时候总是不得要领。今天和大家分享写英文email的十项必杀技。让对方无法拒绝你、很想帮助你,甚至有点喜欢你的感觉。
感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴,特别是之后你有事相求的情况下会很有帮助。
☞ Thank you for contacting us. 如果有人写信来询问公司的服务,就可以使用这句句子开头。向他们对公司的兴趣表示感谢。
☞ Thank you for your prompt reply. 当一个客户或是同事很快就回复了你的邮件,一定记得要感谢他们。如果回复并不及时,只要将“prompt”除去即可,你还可以说,“Thank you for getting back to me.”
☞ Thank you for providing the requested information.如果你询问某人一些信息,他们花了点时间才发送给你,那就用这句句子表示你仍然对他们的付出表示感激。
☞ Thank you for all your assistance.如果有人给了你特别的帮助,那一定要感谢他们!如果你想对他们表示特别的感激,就用这个句子,“I truly appreciate … your help in resolving the problem.”Thank you raising your concerns.
☞ 就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑,你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时,你也可以使用,“Thank you for your feedback.”
在邮件开头表示感谢一般是表示对对方过去付出的感谢,而在邮件结尾处表示感谢是对将来的帮助表示感谢。事先表示感谢,能让对方在行动时更主动更乐意。
☞ Thank you for your kind cooperation.如果你需要读者帮助你做某事,那就先得表示感谢。
☞ Thank you for your attention to this matter.与以上的类似,本句包含了你对对方将来可能的帮助表示感谢。
☞ Thank you for your understanding.如果你写到任何会对读者产生负面影响的内容那就使用这句句子吧。
☞ Thank you for your consideration.如果您是在寻求机会或是福利,例如你在求职的话,就用这封邮件结尾。
☞ Thank you again for everything you've done.这句句子可以用在结尾,和以上有所不同。如果你在邮件开头已经谢过了读者,你就可以使用这句话,但是因为他们的帮助,你可以着重再次感谢你们的付出。
十种场合的表达方式
1. Greeting message 祝福
☞ Hope you have a good trip back. 祝旅途愉快。
☞ How are you? 你好吗?
☞ How is the project going? 项目进行顺利吗?
2. Initiate a meeting 发起会议
☞ I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下,你和Ben有没有空?
☞ I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。
☞ We’d like to have the meeting on Thu Oct 30. Same time. 十月三十号(周四),老时间,开会。
☞ Let’s make a meeting next Monday at 5:30 PM SLC time. 下周一盐湖城时区下午五点半开会。
☞ I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟你电话讨论下报告进展和XXX项目的情况。
3. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议
☞ Should you have any problem accessing the folders, please let me know. 如果存取文件有任何问题请和我联系。
☞ Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你,希望能听到更多你对评估和日程计划的建议。
☞ Look forward to your feedbacks and suggestions soon. 期待您的反馈建议!
☞ What is your opinion on the schedule and next steps we proposed? 你对计划方面有什么想法?下一步我们应该怎么做?
☞ What do you think about this? 这个你怎么想?
☞ Feel free to give your comments. 请随意提出您的建议。
☞ Any question, please don’t hesitate to let me know. 有任何问题,欢迎和我们联系。
☞ Any question, please let me know. 有任何问题,欢迎和我们联系。
☞ Please contact me if you have any questions. 有任何问题,欢迎和我们联系。
☞ Please let me know if you have any question on this. 有任何问题,欢迎和我联系。
☞ Your comments and suggestions are welcome! 欢迎您的评论和建议!
☞ Please let me know what you think? 欢迎您的评论和建议!
☞ Do you have any idea about this? 对于这个您有什么建议吗?
☞ It would be nice if you could provide a bit more information on the user’s behavior. 您若是能够就用户行为方面提供更多的信息就太感激了!
☞ At your convenience, I would really appreciate you looking into this matter/issue. 如果可以,我希望你能负责这件事情。
4. Give feedback 意见反馈
☞ Please see comments below. 请看下面的评论。
☞ My answers are in blue below. 我的回答已标蓝。
☞ I add some comments to the document for your reference.我给文档加了一些备注,仅供参考。
5. Attachment 附件
☞ I enclose the evaluation report for your reference. 我附加了评估报告供您阅读。
☞ Attached please find today’s meeting notes. 今天的会议记录在附件里。
☞ Attach is the design document, please review it. 设计文档在附件里,请评阅。
☞ For other known issues related to individual features, please see attached release notes. 其他个人特征方面的信息请见附件。
6. Point listing 列表
☞ Today we would like to finish following tasks by the end of today:1…….2……. 今天我们要完成的任务:1…….2…….
☞ Some known issues in this release:1…….2……. 声明中涉及的一些问题:1…….2…….
☞ Our team here reviewed the newest SCM policy and has following concerns:1…….2……. 我们阅读了最新的供应链管理政策,做出如下考虑:1…….2…….
☞ Here are some more questions/issues for your team:1…….2……. 以下是对你们团队的一些问题:1…….2…….
☞ The current status is as following: 1…… 2…… 目前数据如下: 1…… 2……
☞ Some items need your attention:1…….2……. 以下方面需提请注意:1…….2…….
7. Raise question 提出问题
☞ I have some questions about the report XX-XXX 我对XX-XXX报告有一些疑问。
☞ For the assignment ABC, I have the following questions:… 就ABC协议,我有以下几个问题:……
8. Proposal 提议
☞ For the next step of platform implementation, I am proposing… 关于平台启动的下一步计划,我有一个提议……
☞ I suggest we can have a weekly project meeting over the phone call in the near future. 我建议我们就一周项目开一个电话会议。
☞ Achievo team suggest to adopt option A to solve outstanding issue…… Achievo团队建议应对突出问题采用A办法。
9. Thanks note 感谢信
☞ Thank you so much for the cooperation感谢你的合作!
☞ Thanks for the information 谢谢您提供的信息!
☞ I really appreciate the effort you all made for this sudden and tight project. 对如此紧急的项目您做出的努力我表示十分感谢。
☞ Thank you for your attention! Thanks to your attention! 谢谢关心!
☞ Your kind assistance on this are very much appreciated. 我们对您的协助表示感谢。
☞ Really appreciate your help! 非常感谢您的帮助!
10. Apology 道歉
☞ I sincerely apologize for this misunderstanding! 对造成的误解我真诚道歉!
☞ I apologize for the late asking but we want to make sure the correctness of our implementation ASAP. 很抱歉现在才进行询问,但是我们需要尽快核实执行信息